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Q&A

Shipping:

We use Aliexpress Standard Shipping (Deliver to most countries in 10-30 days) and DHL (Deliver to most countries in 3-10 days.

Please note that buyers are responsible for all additional customs fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.

Returns:

We will refund you if you return the items within 7 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions.  If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund.  The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items.

Warranty & Maintenance:

We offer the 7-day free replacement.  Buyers may request for a replacement within 7 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return.

We also provide 6-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return and resending. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced.

Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number.  As soon as we receive the items, we will repair or exchange them ASAP.

Size or Fit Issues:

The sizes are illustrated with specific measurements in the detailed specifications. Please check the specifications before you place an order.  Normally the allowable differences in the size are approximately 0.5 inch in measurement. If you find the size of the products do not fit you, you can directly contact us.

Color Mismatch:

Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.

Feedback:

Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.  We will do our best to solve any problems and provide you with the best customer services.